Air Conditioner

Just an FYI…the Electrical Safety Authority Inspector was in today, and all is well (of course).  Took maybe all of two minutes!  Also, thought you might like to know that he said in picking Appleby Systems we got the very best of contractors.  Of course, we already knew that 🙂

Dawn L

Furnace & Air Conditioner

Installation could not have proceeded any better.  Also, the service people removed the old gas fireplaces in the house and hauled them away!

John J

Furnace & Air Conditioner

We would like to say we were extremely happy with the work performed.  At all times your staff were professional, courteous and helpful, and also did a wonderful job of cleaning up at the end of each day.  We would not hesitate to recommend Appleby Systems!

Rosemary M

Furnace & Air Conditioner

The service was so good I don’t know how you can improve it!

Brian K

Electronic Air Cleaner

From the very beginning I felt like a valued customer.  You have knowledgeable staff who treat the customer with respect.  I would rate the customer service among the BEST I have received.

Tracy B


Thank you for an excellent furnace replacement experience.  Everything happened quickly and professionally.  I would definitely use your services again.  Also, thank you for the use of your space heaters!

Kevin H


Joan and I very much appreciated your help at a very stressful time and you should be proud of your customer service and the way you conduct your business.

Bill W

BBQ Service

Appleby Owner Saves the Party (printed in Letters to the Editor, The Georgetown Independent October 2012)

Just hours before the crowds were to arrive for the first of two parties we were hosting recently, I realized that the natural gas barbeque I had been given didn’t connect properly to the gas line.  That ‘uh-oh’ feeling was instant.  I quickly called Appleby Systems here in Georgetown and explained that we were going to be having close to 100 people over.  Despite all of their service guys being busy, Paul, the owner himself, came over in 10 minutes to fix the connection and save the day.  Paul said, “When I was told of your situation, well, that’s just one of those things you make sure you can get sorted out for people.”

Thanks to Appleby Systems for the great service and for saving the party!

Josh B

BBQ Sales & Service

…Super Service (printed in Letters to the Editor, The Georgetown Independent June 2012)

I always try to support local businesses – it isn’t always about price and most times a few dollars saved is a false economy.  I was in the market for a new barbeque and looked at the big box stores and decided to go for a Weber.  I took a flyer from a big box store to Appleby Systems on Guelph Street to see what they have and how it compared.  I soon learned that the specifications on the same model were different, with the big box store offering being of a much lower quality.  I decided on the model I wanted and jokingly said “If you can have it on my deck by dinner time we have a deal”.  Paul confirmed he could do it and I bought it.  This was all done with my three little boys running amuck in the store and who were treated in a lovely manner.  Paul wheeled my gleaming new barbeque into my garden.  He wasn’t happy with my natural gas connection, so he replaced it.  He took away my old barbeque and all the used brushes etc. – all for recycle.  Throughout the installation he engaged my inquisitive boys – explaining why and what he was doing.  Paul even gave my fireplace a quick once-over before he left.  I tried to pay Paul for the connection and he refused.  Local delivery and installation is included.  The whole experience from start to finish was exemplary.  I work in a customer service-focused industry and this I would rate as the best.  So what did this fantastic service cost me?  Absolutely nothing.  In pure product terms the barbecue was the same price and I got a deal on a Weber cover and brush.  Factor in the better quality appliance, delivery and installation and I am much better off.  How can you put a price on getting a warm and fuzzy feeling when spending money?  When your nine-year-old says “they are really nice people” as you leave a store they have just treated like a playland?  Priceless.

Duane T

Furnace and Air Conditioner

Very happy with the installation and product.  Impressed with clean up afterward – very thorough!  High standard of professionalism evident!

Dave C